Returns, Exchanges & Refund Policy

1. The Nature of Reclaimed One-of-One Craft

Every GEBA bag is handcrafted from reclaimed and upcycled textiles. Subtle variations in weave, patina, and texture are inherent to upcycled materials and are a hallmark of each piece's individuality—never a defect.

2. Damaged or Incorrect Items (7-Day Resolution Window)

In the rare event that your piece arrives with transit damage or a structural defect, please contact us within 7 days of delivery at [email protected] with your Order ID and unboxing photographs.

Once verified by our studio team, we will arrange a complimentary reverse pickup and offer either a full refund to your original payment method or studio credit toward another one-of-one piece.

3. Refund Processing Timeline

Approved refunds are initiated within 48 hours of receiving the returned piece at our studio and are credited back to your original Razorpay payment method (UPI, Card, or NetBanking) within 5–7 business days.

4. Order Cancellations & Partial Cancellations

Orders may be cancelled prior to dispatch from our studio. Because every GEBA bag is crafted and packed individually, partial cancellations of specific items are accepted prior to dispatch.

Please note: If an item cancellation reduces the remaining order value below the ₹2,499 threshold for complimentary shipping, the applicable Shiprocket courier delivery charge will be deducted from the refund amount for the cancelled piece. Once an order has been dispatched from our studio, cancellations cannot be processed.